Frequently Asked Question's

• The coverage area varies by Scentra model:
• Scentra Pro: Designed for large spaces, it can effectively fragrance areas up to 6,000 sq. ft. and can be connected directly to your HVAC system for seamless whole-space scenting.
• Scentra Nano: Ideal for medium-sized areas, covering approximately 1,800 sq. ft.
• Scentra Pod: Perfect for smaller spaces, providing consistent fragrance in areas up to 1,200 sq. ft.
• Scentra Mini: Suitable for compact rooms, personal spaces, or even cars, covering around 80–120 sq. ft.
  
  Each diffuser ensures even and consistent scent diffusion within its range. Using Scentra oils guarantees a long-lasting, premium fragrance experience, whether at home, office, or on the go.

The Scentra diffuser range is designed for different spaces and needs:

• Scentra Pro: Best for large spaces up to 6,000 sq. ft. It has a bigger motor for powerful fragrance, can connect to your HVAC system, and uses cold-air diffusion for a long-lasting, residue-free scent.
• Scentra Pod: Works with Scentra diffusers and covers up to 1,800 sq. ft. It is ideal for homes, offices, or spa environments, providing consistent, high-quality fragrance. Its convenient refill system ensures easy and efficient fragrance replacement.
• Scentra Nano: A compact, wall plug-in diffuser ideal for smaller areas up to 1,200 sq. ft. It features an ambient light that automatically changes colors, creating a relaxing atmosphere. The light can also be turned off directly from the diffuser if desired, making it perfect for personal rooms or small offices.
• Scentra Mini: Perfect for tiny spaces, personal rooms, or cars, covering around 80–120 sq. ft. It’s portable and flexible for on-the-go use.
  
  All Scentra diffusers can be controlled via the Scentra app and Bluetooth, letting you set schedules, adjust fragrance intensity, and monitor usage easily.

Yes! The Scentra Pro, Scentra Pod, and Scentra Nano can work together in the same space, giving you full flexibility to customize fragrance coverage according to your needs. Whether you’re using a Pro for large areas, a Pod for medium-sized rooms, or a Nano for smaller personal spaces, these devices can be synchronized and managed simultaneously.

All three of these diffusers are fully compatible with the Scentra app, allowing you to:

• Control fragrance intensity for each device individually or as a group.
• Set schedules to automatically diffuse fragrance at your preferred times.
• Monitor fragrance oil usage and receive alerts when refills are needed.
• For the Nano, you can also manage the ambient light feature, including turning it off directly from the app.
• The Scentra Mini, on the other hand, is designed for tiny spaces, personal rooms, or cars and is portable and easy to use, but it does not connect to the Scentra app or Bluetooth. Despite this, it provides the same high-quality fragrance experience in smaller areas.
• This setup ensures a consistent, premium fragrance experience across any space. By using the Scentra app with the Pro, Pod, and Nano, you can easily adjust, monitor, and control all compatible diffusers from a single interface, while the Mini offers flexible personal scenting without app control.

• The Scentra diffuser from Scentra uses cold-air diffusion technology to disperse fragrance oil into the air without using heat or water. This method atomizes the oil into ultra-fine particles, creating a dry, even mist that fills the room with fragrance. By avoiding heat, the scent remains true to its original composition, ensuring a consistent, long-lasting aroma while keeping the environment safe and clean. This technology also prevents oily residue and allows for precise control over fragrance intensity.

• No, the Scentra diffuser does not require heat or water to operate.
• It uses cold-air diffusion to turn the fragrance oil into a clean, dry mist without altering the scent quality.

• The Scentra diffuser can work with most fragrance oils, but for optimal performance and the best scent experience, it is recommended to use Scentra oils. Our oils are specially formulated to work perfectly with the diffuser, ensuring a consistent aroma, smooth diffusion, and preventing any clogging or damage that might occur with other oils. Using Scentra oils guarantees that you get the full premium fragrance experience every time.

Yes, when used with the Scentra cold-air diffuser, the fragrance oil is formulated for clean diffusion, leaving virtually no residue on surfaces or in the air. This ensures a premium scent experience without any oily film.

The refill frequency depends on the Scentra model you are using. The Scentra Pro typically consumes 500ml of fragrance oil per month, while the Scentra Pod and Mini, Nano use approximately 120ml per month. To ensure a continuous and consistent scent experience without any interruptions, we recommend opting for a Scentra subscription. With the subscription, your fragrance oils are delivered automatically every month, so your diffuser is always stocked and your space remains perfectly scented. This also eliminates the need to manually track usage or worry about running out of oil at crucial times.

You should run the diffuser for 6–8 hours a day to maintain a consistent and pleasant scent throughout your space.
This runtime gives you strong fragrance coverage without wasting oil or overwhelming the room.

Yes, Scentra diffusers and oils are safe to use around children and pets when used responsibly. Our diffusers use cold-air diffusion, which disperses fragrance without heat, smoke, or flames. For safety, always place the diffuser out of reach, use the recommended dosage, ensure good ventilation, and monitor for any sensitivity. Using Scentra oils, specially formulated for safe and consistent diffusion, helps provide a pleasant, long-lasting fragrance experience while keeping your home environment safe for the whole family.

Handling Scentra fragrance oils safely is essential to ensure a pleasant, worry-free scent experience. Our oils are specially formulated for use with Scentra diffusers, but like all concentrated fragrance oils, they should be handled with care.

• Wear gloves: Always wear gloves when handling fragrance oils to avoid skin contact and potential irritation.
• Avoid eye contact: Keep bottles upright, and use a dropper or funnel when refilling your diffuser. If fragrance oil accidentally gets into your eyes, immediately rinse thoroughly with plenty of clean water and seek medical advice if irritation persists.
• Protect surfaces: Fragrance oils can leave stains or marks on wood floors, furniture, or other surfaces. Always refill your diffuser over a tray or mat, and clean up any spills immediately with a mild detergent and water. Avoid direct contact with painted or delicate surfaces.
• Children and pets: Store all fragrance oils out of reach of children and pets. Avoid placing diffusers where curious hands or paws might knock them over.
• Proper usage: Always use the recommended dosage for your Scentra diffuser and do not overfill. Overuse may affect scent performance and increase the risk of spills.
  
  By following these precautions, you can enjoy the full premium fragrance experience of Scentra oils safely, without worrying about spills, eye contact, or surface damage. These practices make Scentra diffusers suitable for homes, offices, and other shared spaces while protecting people, pets, and surfaces.

• To cancel your Scentra diffuser and fragrance oil subscription, you can contact our customer support team directly via email at help@scentraaromatic.com
• Please include your subscription details (name, email, and order number) so we can process your request quickly. Our team will confirm the cancellation and assist with any questions to ensure a smooth experience.